Delivery & Returns
Last updated: [CONFIRM: date this policy takes effect]
This page explains how delivery works when you order from wanies.com, and our process for returns, refunds, and exchanges.
1. Delivery areas & timeframes
We deliver nationwide across Nigeria. Estimated delivery timeframes:
- Lagos & Ikeja area: [CONFIRM: e.g. 1–2 business days]
- Other states: [CONFIRM: e.g. 3–7 business days]
- Bulk/quote-based orders: timeframe confirmed with your quote
Delivery times are estimates and may vary due to product availability, location, or courier delays outside our control.
2. Delivery costs
Delivery costs are calculated at checkout based on your location and order size. [CONFIRM: any free-delivery threshold, e.g. free delivery on orders over ₦X]
3. Order tracking
Once your order has been dispatched, you'll receive confirmation with your order details. [CONFIRM: whether you offer tracking numbers/links, or contact-to-check process]
4. Non-returnable items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Opened or used Personal Protective Equipment (masks, gloves, gowns, etc.)
- Opened medical consumables
- Any item marked as non-returnable at the time of purchase
This does not affect your right to a replacement or refund if the item arrives damaged, defective, or incorrect — see Section 8.
5. Return eligibility & window
Unopened, unused items in their original packaging may be returned within [CONFIRM: e.g. 7 days] of delivery. Tyres and lubricants must be unopened/uninstalled and in resalable condition to qualify.
6. How to request a return
To request a return, contact us with your order number and reason for return using the details in Section 9. We'll confirm eligibility and next steps, including where to send the item back.
7. Refunds
Once we receive and inspect a returned item, we'll notify you of approval or rejection of your refund. Approved refunds are processed to your original payment method within [CONFIRM: e.g. 5–10 business days]. [CONFIRM: whether a restocking fee applies]
8. Damaged or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within [CONFIRM: e.g. 48 hours] of delivery with your order number and photos of the item. We'll arrange a replacement or full refund at no cost to you.
9. Contact us
Wanies
54B Adeniyi Jones Avenue, Ikeja, Lagos.
Phone: 0808 884 4023
Email: sales@wanies.com
